Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@postureupshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@postureupshop.com.
Our Policies
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
F.A.Q
Why is my order being shipped in different packages?
If you have a multi-item order, They should arrive together granted the address is the same, however if the orders are placed at separate times they arrive separately. Another possibility is if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
When will I receive my order?
Orders are shipped out directly from any of many domestic warehouses throughout the United States! With expert fulfillment your order should arrive within 5 business days anywhere in the continental United States. We currently do not offer international shipping.
What happens if my order gets stuck in the mail?
All of our packages are handled by fulfillment by amazon who may further use carriers like USPS, UPS, or FedEx. Upon placing your order you will be able to track it until it gets to your doorstep. If a package is lost or outer box is damaged please contact the local carrier for further assistance.